Velog News
|Company

High satisfaction in a customer survey

From a total of around 280 participants, almost 95 % of those surveyed gave us a good or even very good result for their general satisfaction with my-PV. This is a value that makes us very happy and proud - thank you very much for this gratifying feedback. The respondents also gave special praise to our consulting expertise (82 %) and friendliness (84 %), which they rated as good or even very good.

And over 50 % would recommend us with the highest satisfaction - that is an exceedingly high value on a 10-point scale!

For this reason, my-PV also receives the certificate "Top Service (DIQP)", which was even awarded with the rating "Very Good" for 2021/2022.

You can read here about the criteria and the evaluation of this certificate at any time.

What we learn from this survey?

Above all, the final question, which can be designed in an open-ended way with a free response option, helps us a great deal to understand the needs and customers and to respond to them. For example, we are continuing to make great efforts to adapt and optimize our my-PV.LIVE data cloud for increased user-friendliness.

At the same time, we have received many comments and ideas. These ideas are not lost, of course, and will be intensively sifted through by our sales and support team and implemented in further optimizations.

Kundenzufriedenheit NL 2

More articles

Flowchart guiding photovoltaic system choice, showing options for using electricity for household power, water heating, or both, with product recommendations.

General

How do I find the right my-PV product?

Do you have a rooftop photovoltaic system with enough surplus energy? Then it’s time to consider a my-PV product.

Read more...
A modern two-story house with a green and white van parked in the driveway, surrounded by greenery and a brick wall, under a partly cloudy sky.

References

Belgian family home relies on the AC•THOR

Belgian family boosts PV self-consumption to 74% with AC•THOR, all without battery storage.

Read more...

References

Heating the buffer tank with SOL•THOR

In sunny Mühlviertel, Upper Austria, a my-PV fan uses direct current to heat the buffer tanks in a multi-family home.

Read more...