my-PV WiFi Meter cannot be connected as control unit

Our "Support" section provides valuable insights, which provide you with assistance and practical tips on the installation and operation of our devices.

The my-PV WiFi Meter cannot be connected as a control unit, even though both devices are clearly in the network?

It is confirmed that both devices, the my-PV WiFi Meter and the AC•THOR, AC•THOR 9s, or the AC ELWA 2, are in the same local network when the my-PV WiFi Meter is displayed on the information page.

However, connecting the my-PV WiFi Meter as a control type is not successful with either "my-PV Meter Auto" or "my-PV Meter Manual" in the control settings?

One possible cause could be that the network router is not allowing UDP packets on its port 16124.

Solution 1:

Adjust the settings on the router accordingly to unblock UDP data communication.

Good to know

Note: If the router does not allow UDP packets on port 16124, a Master-Slave operation with multiple my-PV devices is not possible!

Solution 2:

Please contact support@my-pv.com and provide us with the 16-digit serial number of your AC•THOR, AC•THOR 9s, or AC ELWA 2. If your device has an internet connection, we can manually configure the control settings for you!

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