October 30, 2025|Support

Simplified customer service: one form for all requests

At my-PV, our customers are always at the center of what we do, especially when it comes to making the most of self-generated PV electricity for heat. We’re happy to support you with technical questions and help you find the best solution for your project.

One form for all requests

Our website serves as a central hub for all kinds of inquiries: both private customers and professional partners contact my-PV with questions about system design, technical details, and more.

To further improve our service, we have combined our previously separate contact and support forms into one single, centralized form. From now on, all inquiries can be submitted easily, quickly, and efficiently through this form. Whether you need technical assistance, have questions about our devices, want to request a quote, or are interested in training or career opportunities – our new form connects you directly with the right contact person at my-PV.

The benefits for you: less searching, shorter communication paths, and faster processing of your inquiry. Go to the new form

How we handle technical support requests – the my-PV perspective

How we support private customers

Our goal is to provide you with answers as quickly as possible. Our FAQs summarize the most common topics around installation, system design, and product-specific questions clearly and concisely.

As a next step, we recommend contacting your installer, who is your local expert and can provide professional support. Our service team also assists installers with additional technical details and background information beyond standard knowledge.

If your installer cannot help or you don’t find a suitable answer in our FAQs, you can use our online contact form under the menu item “Contact & Support.” Our support team will handle your request promptly and ensure you receive the information you need.

Why do we rely on written support?

We are often asked this question. The reason we provide written technical support only for private customers is simple: we want to best support our professional installers, which in turn benefits you as their customer.

By focusing on written communication, our team can respond faster and more precisely. Phone inquiries from private customers would significantly limit our capacity and could slow down assistance for installers who need immediate help on-site.

Good to know

For professional installers, submitting a support ticket via our website is sufficient. In urgent cases, our support team will call back within minutes during business hours.

How we support professional installers

Our installer partners enjoy the same benefits: they can access our FAQs and the central contact form under “Contact & Support.”
Our support team handles every inquiry quickly and reliably—try it out!

If it becomes clear that a case requires more detailed assistance, we can continue support by phone. For urgent challenges on-site, installers can request a call-back through our main phone line for immediate support.

By maintaining this clear focus, we ensure that private customers receive excellent guidance and professional installers always get the support they need. Our support team is competent, reliable, and dedicated to finding the optimal solution for every project.

Want a glimpse of how customers respond to our support and service? Here’s a selection.

What our customers say about our service

"As an electrician, I rely on reliable products and excellent support—you can’t know every detail about every product. That’s why I choose Austrian-made solutions. Whenever I face a challenge, I always receive fast and competent help from my-PV. Many thanks for the great support!"
Andreas E.
"I had issues with the firmware update of my AC ELWA 2 over the weekend. I contacted my-PV support on Sunday, and by Monday morning a staff member had already reached out and solved the problem remotely via the my-PV Cloud. Excellent service!"
Peter S.
"A fantastic support team! After a Unifi update broke my cloud functionality, support gave me valuable tips that helped me restore my network rules. Special thanks to Mr. G.—he was quick and very helpful."
Karlheinz K.
"My AC ELWA-E has been running flawlessly for years. Recently, I accidentally broke a controller, and a replacement was sent to me immediately and free of charge. Many thanks to Mr. B.—I’m absolutely thrilled!"
Ralf W.